I would argue that it is no longer necessary to fill the seats of fashion shows with merchandisers and retailers. Just like Apple, fashion brands should also be catering to the content-generating experts, thrilling them, pumping them full of information, and not just allowing but encouraging them to spread the word.
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A revolutionary customer experience, indeed!
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Luxury brands still fall short of hitting the mark for the digital customer experience, even as they build e-commerce capabilities.
Read MoreTechno Luxury & the “Reality Check” on Branded Social Media & Web PR
A mini-mashup of the main points from the Techno Luxury conference in Berlin...
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